Sky Marble HK Customer Service

Sky Marble Points System

Below is information regarding our online points and coupon system.

How To Get Points

To earn points, you must have a registered account and be logged in. When you complete your order, you will be shown a brief overview of the total points earned for that order. Once the order is processed and payment is recieved through the PayPal gateway, your points will be automatically added into your account.

How To Redeem Coupons

Once you have earned points, log into your online account and navigate to the Rewards Points link under My Account. Your points balance and recent points usage history will be shown on this page. Click the Redeem Coupons button to navigate to the coupon redemption page.

On this page, you can choose from many coupons all of which have a unique cash value. The amount of points needed is displayed below under each respective coupon. Please be advised of your current points balance and be sure you have enough to redeem the coupon.

Click the coupon you wish to redeem and you will be taken to a final confirmation page. For security reasons, you will need to provide your account password. You will also be shown the points deducted and the points remaining after the transaction. If everything is satisfactory, click Redeem Coupon.

Using Your Coupons

Once you have redeemed at least one coupon, you can begin using them on your online purchases. To do so, proceed through the checkout process normally. On the Shipping Details page, there is a dropdown menu listing all active coupons on your account. Select the one you wish to apply to your current order and click Add Coupon.

You can now proceed normally through the rest of the checkout process. Your coupon deduction will be shown in the final confirmation page.

If you have changed your mind and do not wish to use the coupon on the order, you can simply click Reset on the Shipping Details page of the checkout process.

Points Guidelines

Sky Marble points do not expire. However, once a coupon is redeemed, there is a 1-year limit before the coupon expires and it becomes invalid and unusable.

You are allowed to redeem one type of coupon at any given time. For example, if a $80 coupon is redeemed, you will not be able to redeem the same $80 coupon until the former has been used or expired.

You are allowed to have 5 active coupons at any given time.

Discounts from the coupon will only cover the items in the cart and do not apply to shipping and handling charges.

If you choose to use a coupon that has a greater value than your cart, any cash value difference is lost and you will be charged $0 with addition of the shipping and handling charge.