Sky Marble HK Customer Service

Ordering Information

Below is information regarding our online shopping cart.

How To Buy Online

Purchasing products on the website is fast and easy. When you find a product you wish to purchase, simply click the ADD TO BASKET button. You will be directed to your shopping basket where all items you have added will be displayed. At this point, you can proceed to checkout or continue shopping and add additional products to your basket.

Once you are ready to checkout, click CONTINUE to proceed to shipping information. On this page, you will need to provide an accurate shipping address to where you want your order shipped. We also require an e-mail address for contact purposes. For international orders, it is recommended to provide a telephone number although it is not required.

When you have reviewed your shipping information and verified its accuracy, click CONTINUE once more. Depending on the country you selected, a list of available shipping methods to that country is displayed. In addition to cost, the estimated delivery time for each method is also displayed. Once you have reviewed the available methods, select the desired method by clicking the corresponding check button.

Once you have selected the shipping method, you will be taken to the confirmation page. This is the final page before you will be directed to the PayPal website to enter billing information and pay for your order. On the confirmation page, you will see the items in your basket, their quantities and prices. You will also see the shipping address you entered previously, the shipping method, and shipping cost. And finally, the grand total for your order along with any promotional codes if any, that have been added to the order. Please review for any inaccuracies that may have occured. If you need to make any changes, simply click the ADD TO BASKET or SHIPPING DETAILS tabs depending on where your changes need to be made. At this point you are also free to add more products to your basket if you wish. All form information will be saved so do not hesitate to leave the confirmation page.

To proceed to payment, click the CHECKOUT button. Your web browser will be redirected to the secure PayPal website. Select to pay with a credit card or a PayPal account and fill in the required billing information. For more information regarding payment with PayPal, please refer to the Payment Methods section below.

If your payment is approved you will be redirected back to the Sky Marble website and shown a page very similar to the confirmation page you saw before. You can print this page if you like for your records, but be advised that you will also be sent a confirmation e-mail from PayPal detailing your order. Once your order has been shipped, you will be sent another e-mail with a tracking number to track your order. To learn more about our shipping procedure, please refer to the Shipping Information section.

Payment Methods

For our online store, we accept PayPal as our main method of payment. Payments with PayPal are secure and encrypted. Furthermore, credit card information is not stored or read by Sky Marble. To place your order with PayPal, simply add the items into the basket. Proceed to checkout by filling out your shipping address and selecting a method of shipment. Once on the confirmation page, review your order for any errors, then click the button to proceed. This will direct you to the PayPal website. If you have a registered PayPal account, you can choose to pay with your PayPal funds by logging in. If you wish to pay with a credit card or do not have a PayPal account, select the credit card option and fill in the neccessary billing information. Once you confirm and process the payment on the PayPal website, you will be redirected back to Sky Marble where you will be shown a confirmation of your order.

PayPal is a safe and easy way to pay and transfer funds. To learn more about PayPal and its services, go to paypal.com.

Promotional Codes

For certain events or promotions, Sky Marble will activate promotional codes for the online store. These can be anything from item discounts, free products, and complimentary shipping. Each code has specific requirements and conditions in order for it be used such as minimum order amount, date or member status.

To apply a promo code to your order, go to the shipping details page. You will see a box for promotional codes. Enter your code into the field and click ADD PROMO. If your order meets the conditions for the promotion, you will be shown a SUCCESS message. If your order does not meet the conditions or the code is invalid or expired, you will be a shown an INVALID message.